If you’re impacted…
If you have been impacted by the Mental Health Complaints Commission or Mental Health and Wellbeing Commission you can make a complaint to the Victorian Ombudsman.
Victorian Ombudsman
Make a complaint
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The Ombudsman is tasked with providing a timely, efficient, effective, flexible and independent means of resolving complaints about government and public organisations
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The Ombudsman is tasked and provided powers to identify, investigate, expose and prevent maladministration in Victoria.
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The Ombudsman is also tasked with supporting improvements in the quality of administration and complaint handling practices and procedures of authorities.
The Ombudsman will likely not focus on the original issue you had when you went to the Mental Health Complaints Commission or Mental Health and Wellbeing Commission. Instead, they will focus on how the Commission handled your complaint.
Your complaint may focus on:
Background to who you are and what happened to you (briefly)
What the Commission did or did not do in handling your complaint
Why and how this impacted you
What you would like the Victorian Ombudsman to do to resolve what happened to you.
If enough people complain that signals issues with the Commission, the Victorian Ombudsman could decide to investigate.